jalilshop
Shipping Policy
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We process and ship all orders as quickly as possible. Most items are dispatched within 2–5 business days after payment confirmation. Delivery times vary by location — typically 7–15 business days for international orders.
You’ll receive a tracking number once your order is shipped so you can easily follow your package.
Please make sure your address and contact details are accurate before placing your order.
Refund Policy
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We want you to love what you ordered! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
After review, we’ll offer a full or partial refund or send a replacement — depending on the situation.
Refunds are processed to your original payment method within 5–10 business days once approved.
Note: Items must be unused, in original packaging, and with all tags attached.
Cancellation / Return / Exchange Policy
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Order Cancellation: Orders can be canceled within 12 hours of purchase if they haven’t been processed for shipping.
Returns & Exchanges: You may request a return or exchange within 7 days of receiving your order if the item meets our return conditions (unused, original packaging, tags intact).
Non-returnable items: Certain personal or intimate products, sale items, and digital goods cannot be returned for hygiene or policy reasons.
To start a return or exchange, please contact our support team with your order number and reason for return. We’ll guide you through the process step by step.